Shipping policy

At xpart.ca, we strive to provide a seamless and efficient delivery experience for our Canadian customers. Below are the details of our shipping policy within Canada:

Delivery Regions: We ship to all provinces and territories across Canada.

Delivery Time= (Processing time+shipping time)

Processing Time: Orders are processed within 1-2 business days, excluding weekends and holidays. (Mon-Fri) Once your order is processed, you will receive a confirmation email with tracking details.

Order cut-off time: All orders are processed the same day if placed before 2:00 pm (GMT-05:00) Eastern Standard Time (Toronto) . (Mon-Fri)

Shipping Options:

Standard Shipping: Delivery typically takes 3-4 business days depending on your location (Mon-Fri). Please select a delivery date in checkout by keeping a minimum of 5 days without holiday for order processing and shipping time . 

Same-Day Delivery (GTA): For customers within the Greater Toronto Area (GTA), we offer same-day delivery at no extra charge for qualifying products. (Mon-Fri)For this you need to select Payment Upon Delivery (GTA Only) on the checkout payment method.

Shipping Costs:

We offer free shipping on all orders within Canada.

Damages:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please save all packaging materials and damaged goods before filing a claim.

Change of delivery address & Order Cancellation:

We cannot change the delivery address when it is in transit. Please contact us to change the delivery address to your order within 24 hours of placing the order. We will not accept an order cancellation request if the orders have been shipped. Please apply for a return after receiving the package.

Order Tracking:

A tracking link will be provided once your order is shipped, allowing you to monitor your delivery status. The tracking link will be active within 24 hours.

Returns and Exchanges:

Please refer to our return policy for more information on how to return or exchange products.

For any shipping inquiries, feel free to contact our customer support at

Business email: info@xpart.ca

Business phone number: +1 844-449-7278

Business address: 3300 Steeles Ave W #24, Concord, ON L4K 2Y4, Canada